As the Director, Salesforce Administration, Jennifer oversees CSGF’s Salesforce implementation, focusing on data quality, process improvement, and optimizing the user experience through automation, creative problem solving, and system enhancements. Before joining us, Jennifer dedicated nine years at The Institute for Study Abroad in roles ranging from study abroad advisor to senior Salesforce administrator. Most recently, she re-developed a portal with a new user interface and founded a “Salesforce Solutions” internal working group aimed at growing system knowledge and enhancing process efficiencies. Prior to this role, Jennifer worked as a teaching assistant in elementary schools in the United States and Costa Rica. Jennifer graduated from Butler University and holds a Master’s in English-Spanish Translation from Universidad Nacional de Costa Rica. She currently holds 5 Salesforce certifications.